Please read through our detailed answers to the most frequently asked questions before sending us a contact request – you’ll likely find the answer you’re looking for there.

If these answers still don’t help you, you’ll find our contact information below. Our customer support team will be happy to respond to your message as quickly as possible.

Do I need an additional SIM card?

Yes, you’ll need an additional SIM card in the industry-standard Nano format to use the Luada emergency watch. The SIM card is not included in the delivery.

You can freely choose your provider and contract type (for example, prepaid). We recommend a phone and SMS flat rate with a small data allowance (under 1 GB).

How do I set up the emergency watch? What is the setup service?

The delivery includes a German-language manual that guides you step by step through setting up the Luada emergency watch.

There are basically two different ways to perform the setup:

1. You set up the Luada emergency watch independently via SMS:

Our German-language user manual contains everything you need to set up the Luada emergency watch.

All you need for the setup is the phone number of the SIM card. Programming is then done via SMS.

The smartphone doesn’t need to be near the emergency watch for the setup. This means friends, children, or grandchildren can easily set it up for you.

2. You use our free setup service:

Setup is even easier with our free setup service, which you can access here.

Simply enter your information into the web form, and the watch will be automatically set up in just a few minutes – that’s it.

Are there any monthly or ongoing costs?

No, apart from the monthly costs for the SIM card, there are no additional ongoing costs.

Unlike many other providers, we don’t charge high subscription fees, so you can operate the Luada emergency watch cheaply in the long term.

Does the Luada emergency watch work in Switzerland / Austria?

Yes, the Luada emergency watch works internationally. Of course, you can also use a SIM card from your home country.

How does shipping work? How long does delivery take?

In general, your order will be delivered within 1 to 3 business days if you order from Germany. Shipping to Austria or Switzerland takes about 5 business days.

After placing your order on our website, you’ll receive a confirmation email. Once your order has left our warehouse, you’ll also receive your invoice and a tracking number for shipment tracking. Our shipments are delivered by DHL. Shipping of the Luada emergency watch to Germany, Austria, and Switzerland is free.

Do you want the Luada emergency watch delivered to another country? Just let us know.

Is there a right of withdrawal?

Yes, we offer you a 30-day right of withdrawal. This way, you can thoroughly test our emergency watch yourself.

You may use the emergency watch and test its essential functions, its reception in your area, or for example the voice quality. Of course, you can insert your SIM card and set up the Luada emergency watch for this purpose.

Please make sure to delete your data from the watch before sending it back by restoring factory settings. Don’t forget to remove your SIM card from the emergency watch.

Note that our team will check the emergency watch for damage. If the Luada emergency watch is not in perfect condition, we reserve the right to refuse a refund.

If you’re returning your device because you don’t like it, you’ll be responsible for the return shipping costs.

If there’s a defect or a warranty issue, we’ll send you a free return label.

How long is the warranty?

We give you a 2-year warranty that the Luada emergency watch is free from material and manufacturing defects from the first delivery to the end customer.

The requirement is that the Luada emergency watch was purchased new from a professional retailer and that it’s used in accordance with Luada’s instructions.

Do I need a smartphone or an app?

No, no smartphone or app is required. The Luada emergency watch is completely self-sufficient and can be set up and operated without a smartphone.

Is the Luada emergency watch waterproof?

The case of the Luada emergency watch is IP65 rated and therefore perfectly suitable for everyday use. You can wear the watch without problems when washing your hands. In the shower, the emergency watch should not be exposed to a direct water jet or hot water.

Is the user manual in German?

Yes, all manuals are in German. The delivery includes a quick-start guide with all the important information for setting up and operating the Luada emergency watch.

You can download a detailed user manual as a PDF file here.

Where is Luada based? Where can I buy the emergency watch?

We are located in Nordhorn, Lower Saxony. Our warehouse, customer support, and product development are all based there.

How can I reach you?

Were your questions not fully answered yet? You have three different ways to contact our customer support.

1. Use our live chat!

Just click on the speech bubble at the bottom right and start a chat with our team – don’t worry, there are no annoying bots here.

We usually reply immediately during our business hours. Otherwise, we’ll get back to you via email within 24 hours at the latest.

2. Send us an email!

Send your message to:

kontakt@luada.de